Refund and Cancellation Policy

What you pay

Scout Tools costs $300 per month plus $16.44 processing costs: $316.44 billed monthly through Stripe, in US dollars. The subscription renews automatically every month until you cancel. Devign LLC is the merchant, and Stripe handles your card details; Devign never sees full card numbers.

When access starts

Create your account first, then pay on Stripe's checkout. Access to the dashboard and the eligibility checker starts as soon as Stripe confirms the payment, normally within a few minutes. Nothing is shipped; Scout Tools is a digital service.

How to cancel

Sign in, open Account settings and choose Billing & cancellation, then Cancel subscription. You confirm once, optionally tell us why, and renewal is switched off straight away. You can cancel at any time, for any reason, with no fee, and you can undo it from the same page until your paid period ends. If you cannot sign in, email info@devignlb.com from the address on your Scout Tools account and we cancel it for you.

Cancelling stops future renewals. Your access continues until the end of the period you already paid for. To avoid the next charge, cancel before your renewal date.

When we refund

Scout Tools charges are non-refundable, with these exceptions:

• Where the law requires it. Rights that cannot legally be waived, including a mandatory consumer withdrawal right where one applies, are not affected by this policy.
• Duplicate or incorrect charges. We refund a confirmed duplicate charge, or the amount charged above the price you agreed to.
• Failure to deliver. If Devign materially fails to provide the paid service and cannot fix it within a reasonable time after you tell us, we refund the affected part.
• Unauthorised charges. Tell us promptly; we investigate with Stripe and provide the remedy that card-network rules and the law require.

Right of withdrawal (EU and UK consumers)

If you are a consumer in the European Union or the United Kingdom you may withdraw from your first purchase within 14 days of the first payment, without giving a reason, unless you asked for the service to start immediately and it has been provided in full. Where you asked for immediate access, we refund the first payment less the proportion of the service you already used in those 14 days. To withdraw, use Request a refund or use your right of withdrawal on the Billing & cancellation page, or email info@devignlb.com saying clearly that you withdraw. We confirm in writing and refund to the original payment method within 14 days of receiving your withdrawal.

Business customers

Scout Tools is built for agencies and businesses. If you buy it for a business, the statutory consumer withdrawal right does not apply, and the rest of this policy does. Each seat linked to an agency account follows the paying account: only the account that pays can cancel or ask for a refund.

What we do not refund

We do not give prorated refunds or credits for unused time, for cancelling partway through a month, for not using the service, or for a renewal that was not cancelled before the renewal date.

How to ask for a refund

Sign in and use Billing & cancellation, then Request a refund or use your right of withdrawal: choose the type of request, the reason, and tell us the date of the charge and what went wrong. You can also email info@devignlb.com from your account email. We normally reply within one business day and give a decision within five business days. Nothing is refunded automatically: every request is reviewed by a person.

Approved refunds are made through Stripe back to the original payment method only. Your bank normally shows the refund 5 to 10 business days after Stripe processes it.

If a charge looks wrong

Please contact us before opening a dispute with your bank. We would rather fix a valid problem directly and quickly. Support hours are Monday to Friday, 9:00 to 18:00 Beirut time; WhatsApp +1 (307) 218-9637.